Price and Delivery

The UK

Standard Delivery 2-4 days £5.95 and FREE on orders above £300

Next Day Delivery £12 (must be ordered before 12pm)

We aim to deliver your items promptly and in perfect condition. Check our delivery page for more details. Please order with enough lead time to avoid disappointment. If there is a delivery delay, we will notify you and resolve the issue as quickly as possible. Each order is treated individually.

International

For international orders, please contact us for an individual quote. Orders outside the UK may incur import duties and taxes, which you are responsible for paying. Check with your local customs office for more information.

Gifts

We can deliver to addresses other than the billing address, such as for gifts. A copy of the invoice will be sent to the cardholder’s registered email and home address, and a signature will be required upon delivery.

In-store collection

Select 'Pick up in store' at checkout for our same-day in-store collection. Please call us at 020 7722 5883 to confirm your order and check our opening times before coming to collect. Bring your confirmation email when you come to collect your order.

Ensure you have selected the correct shipping address; otherwise, checkout will fail.

Returns

Items purchased from our boutique at 102 St John's Wood High Street can be returned within 14 days for a credit note or refund if in immaculate condition with tags attached, except for sale items which are non refundable. Customized, made-to-measure, or bespoke items cannot be returned. 

For online purchases, items must be in perfect condition with all labels attached and returned to our address within 14 days for a refund or exchange. For exchanges, new items will be shipped upon receipt of the returned package and any additional payment required.

New and unused means no marks or wear on the item or tags. If an item does not meet these criteria, it will be sent back to customer, and no refund will be issued. Contact us at info@thebank102.com for any queries or further information.